Head of Operations – Chemical Distribution

Our client is looking for an experienced Operations Manager to join their chemical distribution business as part of a wider team restructure. This is a hands-on leadership role, working alongside the existing Operations Manager, with responsibility for managing and developing a UK operations team while driving process improvement across a broader international function.

• Lead, manage and develop a UK-based operations team of 8–9, ensuring day-to-day supply chain and logistics operations run smoothly and efficiently. 

• Own and improve core operational processes and systems across chemical supply chain and logistics, from goods receipt through to delivery. 

• Work alongside the existing Operations Manager as part of a team restructure to align ways of working across the wider function. 

• Drive process improvement initiatives across the broader operations team (c.30 staff, including German site), sharing best practice across sites. 

• Manage and improve tracking of key operational data, including non-conformance, cost, and logistics/service provider performance. 

• Build and maintain strong relationships with internal stakeholders (sales, customer service, directors) and external stakeholders (logistics providers, suppliers, customers). 

• Mentor and train junior and less experienced team members, building capability and confidence within the team. 

Must-Haves 

• Direct experience working within the chemical distribution industry — transferable experience from other sectors is not suitable for this role. 

• Strong working knowledge of chemical supply chain and logistics processes and systems. 

• A proactive, hands-on approach, with a track record of taking ownership and using initiative. 

• Demonstrated experience managing and improving operational data and processes, e.g. tracking nonconformance, cost, and logistics provider performance. 

• Confident managing relationships with both internal and external stakeholders. 

• Strong mentoring and training skills, with experience developing junior or less experienced team members. 

Nice-to-Haves 

• A data-driven approach to operations and decision-making. 

• Familiarity with chemical distribution industry terminology, e.g. bulk and packed goods, isotanks, IBCs, demurrage, and service provider management.