Customer Success Executive

We are seeking a confident and people-focused Customer Success Executive to join our growing recruitment business. This role is central to our candidate and client experience and will suit someone from a strong service industry background who thrives on the telephone and excels at building relationships through conversation.

You will be responsible for sourcing, screening, and engaging potential candidates, while also maintaining professional interactions with clients. This is a fantastic opportunity for someone looking to build a long-term career within recruitment, with a clear progression path within the business.

• Proactively source candidates through cold calling, databases, referrals, and networking.
• Conduct telephone/video screenings and candidate qualification calls.
• Build strong relationships with candidates, guiding them through the recruitment process.
• Maintain regular communication with clients, ensuring a high level of service and professionalism.
• Accurately record candidate and client information in internal systems.
• Manage candidate pipelines and follow up consistently.
• Always represent the business positively through excellent customer service.
• Support senior team members with recruitment and client service activities as required.
• Arrange internal and external candidate interviews.

• Proven background in the service industry (e.g. hospitality, travel, call centre, sales, or customer-facing roles).
• Extensive cold calling and telephone-based experience is essential.
• Confident, articulate communicator with a professional telephone manner.
• Strong relationship-building and listening skills.
• Highly organised with attention to detail.
• Resilient, proactive, and comfortable working to targets.
• A degree is preferred but not essential for the right candidate

Competencies

• Resilient– won’t be offended by stroppy people. Happy in an environment where change happens daily.
• Customer service– red hot: loves to chat but also listen, good at recording info, strategic questioning – not winging it! Wants to over service, gets frustrated by slack people. High levels of personal standards and integrity.
• Drives the business forward– referrals / upselling / lead gathers / curious
• Attention to detail– can record info, strong documentation, reporting skills & well spoken.
• AI – embraces the changes – this will be pivotal to the success of our company if we embrace it well.

Basic + Bonus + incentives – dependant upon experience